SHIPPING & RETURNS

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Every SAY THEIR NAME piece is created especially for you. Because our products are personalized and made to order, please review the name, forever age, size, colour, and shipping address carefully before completing your purchase.

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SHIPPING

Our products are created and shipped by trusted print partners. Production usually begins shortly after your order is placed.

Estimated delivery times are shown during checkout. These estimates include production and shipping but are not guaranteed. Delivery may take longer during holidays, severe weather, high-volume periods, or carrier delays.

If your order contains more than one product, the items may be produced by different print partners and arrive in separate packages.

Shipping costs are calculated at checkout based on the product, destination, and available delivery method. International orders may be subject to customs fees, duties, or taxes charged by the destination country. These charges are the customer’s responsibility.

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PERSONALIZED ORDERS

Please enter your loved one’s name and forever age exactly as you would like them printed.

Your order will be created using the information you submit. We cannot replace or refund an item because of spelling, number, size, colour, or address errors entered during ordering.

If you notice a mistake immediately after placing your order, contact us through our website as soon as possible. We will try to help, but changes cannot be guaranteed once production has begun.

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RETURNS & EXCHANGES

Because every item is personalized and made especially for you, we cannot accept returns or exchanges for:

• Change of mind
• Incorrect size or colour selected
• Spelling or age entered incorrectly
• Delivery to an address entered incorrectly
• Personal preference regarding placement or colour variation

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DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 7 days of delivery.

Include:

• Your order number
• A description of the problem
• Clear photographs of the item and packaging
• A photograph showing the complete printed design

Once the issue has been reviewed, we will arrange an appropriate replacement or refund when applicable. Please do not return an item unless we have provided instructions.

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LOST OR DELAYED PACKAGES

If tracking shows that your package is still in transit, please allow additional time for the carrier to complete delivery.

If tracking shows that your package was delivered but you cannot locate it, check with other members of your household, neighbours, and the carrier before contacting us.

If a package is returned because the shipping address was incomplete or incorrect, additional production or shipping charges may apply.

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OUR PROMISE

Every name matters to us. If something goes wrong with the production of your order, we will treat your concern with care and work with you toward a fair solution.